As of October 1, 2025, Madison Medical Affiliates is considered out-of-network with all UnitedHealthcare insurance plans. This change follows the expiration of the contract between Ascension WI & UHC.
We understand how concerning and frustrating this news may be. UHC covers many of our patients and their families, including our own staff. Please know that this development does not change our commitment to providing you with compassionate, high-quality care.
At this time, patients with UHC may experience higher out-of-pocket costs when receiving care at Madison Medical. We encourage you to:
While Ascension WI & UHC may continue discussions, we must move forward under this out-of-network status until further notice. We will keep you updated on any changes as soon as we learn more.
For more information, you can visit the official negotiation pages for each organization:
Thank you for your patience, understanding, and trust in Madison Medical Affiliates. We are grateful for the opportunity to care for you and your family.
Madison Medical Affiliates and Ascension Wisconsin offer a 47% discount to any patient without health insurance. This discount does not apply to deductibles, co-pay/co-insurance or standing accounts not paid in full. To make a payment arrangement, contact one of our customer representatives at the number listed below.
Customer service representatives are available:
Monday through Friday: 8:00 am – 4:30 pm
(414) 272-5775
For patients requesting financial assistance, Ascension Columbia St. Mary's has trained financial counselors available at each hospital. Upon making an appointment, the financial counselor will meet with you to review what other financial assistance programs you may qualify for. For more information, click here.
Refund requests should be submitted to Madison Medical Affiliates' Customer Service department.
Customer service representatives are available:
Monday through Friday: 8:00 am – 4:30 pm
(414) 272-5775
If no money is owed on other accounts, refunds will be issued within 90 day of receipt of your request. Refunds will be issued through a check delivered via US Mail. If money is owed on other accounts, the refund will be credited towards the oldest outstanding balance.
For patients requesting financial assistance, Ascension Wisconsin has trained financial counselors available to discuss your payment options. For more information, click here.
We accept the following forms of payment:
