Coronavirus Disease 2019 (COVID-19) Update

Madison Medical Affiliates & Ascension are working together to keep our community healthy during this time and prevent the spread of infection while also offering options for easier access to care.

  • If you have a fever, cough or shortness of breath and need care, please call your personal physician, as a first step. We recommend if you have symptoms, you should stay home and avoid exposing others until you can talk with a doctor.
  • Madison Medical Affiliates is offering TeleHealth visits with our providers through Ascension Online Care. Please call our office to schedule a TeleHealth visit.
  • New temporary visitor rules have been implemented to try to decrease the spread of coronavirus (COVID-19) and to keep our patients, families, care teams and the communities we serve safe. At this time, facilities near you may be restricting visitors. Please contact us before visiting.
  • If you are experiencing a life-threatening emergency or difficulty breathing, go directly to the ER or dial 911.

More about COVID-19 from Ascension

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Office Policies

Thank you for choosing Madison Medical  Affiliates for your healthcare needs. We are proud to serve you and our community. To ensure the highest quality care and to prepare for your upcoming visit, please review our office policies below.

In preparation for your appointment, please plan to arrive 15 minutes before your appointment time to register and bring:

  • Insurance card
  • Photo ID
  • Cash/check/credit card if copay required
  • Up-to-date medication list

OFFICE POLICIES

  • Cell phone policy

When entering our office please put your phone on silent/vibrate but feel free to use your cell phone within our waiting rooms. After being called back for your appointment please refrain from using your cell phone until your appointment is finished.

  • Copays/Prior Balances

Copays and payment on prior balances are expected at time of service, unless a prior arrangement has been made with our billing department.

  • No Show

We value the time of our patients and providers and understand that appointments may need to be changed. We ask that  you provide 24 hour  notification to cancel or reschedule your appointment. Please see policy below if ‘no show’ or cancelling within less than 24 hours.

New patients: Two no show appointments will result in dismissal from the practice

Established patients: Three no show appointments will result in dismissal from the practice

BILLING/INSURANCE CONCERNS

Please keep in mind that every insurance company is different and some do not cover certain services. We encourage all patients to contact their insurance company prior to services rendered. If your physician can do same day treatment for your convenience in one office visit, your insurance may not cover that treatment and you may be charged the full balance. Our billing department can be reached at (414) 272-5775 with any questions or concerns.