Office Policies

Thank you for choosing Madison Medical  Affiliates for your healthcare needs. We are proud to serve you and our community. To ensure the highest quality care and to prepare for your upcoming visit, please review our office policies below.

In preparation for your appointment, please plan to arrive 15 minutes before your appointment time to register and bring:

  • Insurance card
  • Photo ID
  • Cash/check/credit card if copay required
  • Up-to-date medication list

OFFICE POLICIES

  • Cell phone policy

When entering our office please put your phone on silent/vibrate but feel free to use your cell phone within our waiting rooms. After being called back for your appointment please refrain from using your cell phone until your appointment is finished.

  • Copays/Prior Balances

Copays and payment on prior balances are expected at time of service, unless a prior arrangement has been made with our billing department.

  • No Show

We value the time of our patients and providers and understand that appointments may need to be changed. We ask that  you provide 24 hour  notification to cancel or reschedule your appointment. Please see policy below if ‘no show’ or cancelling within less than 24 hours.

New patients: Two no show appointments will result in dismissal from the practice

Established patients: Three no show appointments will result in dismissal from the practice

BILLING/INSURANCE CONCERNS

Please keep in mind that every insurance company is different and some do not cover certain services. We encourage all patients to contact their insurance company prior to services rendered. If your physician can do same day treatment for your convenience in one office visit, your insurance may not cover that treatment and you may be charged the full balance. Our billing department can be reached at (414) 272-5775 with any questions or concerns.