Coronavirus Disease 2019 (COVID-19) Update

Madison Medical Affiliates & Ascension are working together to keep our community healthy during this time and prevent the spread of infection while also offering options for easier access to care.

  • If you have a fever, cough or other respiratory symptoms, please call (833) 978-0649 prior to visiting one of our facilities, so you can be screened by a nursing professional.
  • For ongoing COVID-19 updates, visit the Centers for Disease Control website.
  • Ascension Online Care is also offering video urgent care visits at a discounted rate of $20, valid through March, so you can talk to a doctor from home. No insurance required. Use the coupon code HOME at Ascension Online Care.
  • Madison Medical Affiliates & Ascension are implementing temporary visitor restrictions, in both inpatient and outpatient settings, to minimize the spread of viral respiratory infections including COVID-19. Please contact your site of care for instructions.

More about COVID-19 from Ascension

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Office Policies

Thank you for choosing Madison Medical  Affiliates for your healthcare needs. We are proud to serve you and our community. To ensure the highest quality care and to prepare for your upcoming visit, please review our office policies below.

In preparation for your appointment, please plan to arrive 15 minutes before your appointment time to register and bring:

  • Insurance card
  • Photo ID
  • Cash/check/credit card if copay required
  • Up-to-date medication list

OFFICE POLICIES

  • Cell phone policy

When entering our office please put your phone on silent/vibrate but feel free to use your cell phone within our waiting rooms. After being called back for your appointment please refrain from using your cell phone until your appointment is finished.

  • Copays/Prior Balances

Copays and payment on prior balances are expected at time of service, unless a prior arrangement has been made with our billing department.

  • No Show

We value the time of our patients and providers and understand that appointments may need to be changed. We ask that  you provide 24 hour  notification to cancel or reschedule your appointment. Please see policy below if ‘no show’ or cancelling within less than 24 hours.

New patients: Two no show appointments will result in dismissal from the practice

Established patients: Three no show appointments will result in dismissal from the practice

BILLING/INSURANCE CONCERNS

Please keep in mind that every insurance company is different and some do not cover certain services. We encourage all patients to contact their insurance company prior to services rendered. If your physician can do same day treatment for your convenience in one office visit, your insurance may not cover that treatment and you may be charged the full balance. Our billing department can be reached at (414) 272-5775 with any questions or concerns.